Privacy Policy

Effective date: 1 December 2025

Pureed respects your privacy and is committed to protecting your personal information in line with the Protection of Personal Information Act 2013.

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1. Who we are

Pureed
Email: khumo@underbridges.co.za
WhatsApp: +27 70 707 1059
Location: Kempton Park, Gauteng

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2. What personal information we collect

We may collect:
Name and surname
Email address and mobile number
Delivery address and delivery notes
Order details such as products purchased, amounts, dates, and order history
Communications you send us via email, WhatsApp, or website forms
Technical data such as IP address, device information, pages viewed, and cookies where applicable

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3. Why we collect it

We use your information to:
Process and deliver orders
Send order confirmations, invoices, and payment requests
Provide support and respond to queries
Improve our website and customer experience
Send marketing messages if you opt in, or where legally permitted
Meet legal, tax, and accounting obligations

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4. Payment processing

Payments are processed by Yoco. Pureed does not receive or store your full card details. We may receive payment confirmation details from Yoco to reconcile your order.

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5. Delivery partners

To deliver your order, we share necessary delivery information with The Courier Guy, such as your name, contact number, and delivery address.

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6. Service providers

We may use trusted service providers for website hosting, email communications, analytics, and operational tools. They may process personal information only on our instructions and for the purposes described in this policy.

We do not sell your personal information.

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7. Cookies and analytics

We may use cookies and analytics to understand how visitors use our website and to improve performance. You can control cookies through your browser settings, but some site features may not work correctly if cookies are disabled.

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8. Marketing

If you subscribe to updates, we may send you product news, offers, or announcements. You can unsubscribe at any time via the unsubscribe link or by contacting us.

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9. Data security and retention

We take reasonable steps to protect your information from loss, misuse, or unauthorised access.
We keep personal information only for as long as necessary for the purposes described, including legal and accounting requirements.

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10. Your rights

You may request to:
Access your personal information
Correct or update your information
Withdraw consent for marketing
Delete information where legally possible
Object to certain processing in specific circumstances

To exercise these rights, contact us at khumo@underbridges.co.za.

11. Children’s privacy

Our products are for children, but our website and checkout are intended for adults. We do not knowingly collect personal information from children without a parent or guardian’s involvement.

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12. Changes to this policy

We may update this policy from time to time. The latest version will appear on our website with the effective date.